Package delivered to completely wrong address, city, & state. Select Dispute button. My address was correct on UPS site, by the way. Ya, for us almost all of our INR claims are a result of the USPS delivering the package to the wrong address or scanning it delivered but leaving it on the truck. You will have to pay for the new shipping label, and the retrieval fee will depend on the dimensional and weight of the item. If and when I get my package, if the tracking number is 2 characters longer I will update it here, casue I googled my tracking number and this page was the ONLY link that came up. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. That seems to be their basic operating policy. Once again, no contact. Within the U.S., FedEx also will assess this fee if the address is a P.O. Report Fraud. Every time I'd tell the driver I don't have pick up but this keeps happening for two years now. Philadelphia, PA 19170-0001. I contact UPS again who says I need to contact the shipping store for more help. The link prompts me to put in my email, credit card info, and my DOB. I don't know how to contact the former occupant to tell her I have her packages, and I don't know the new address to tell UPS to send them to. Not to mention that they put it on someones porch and didn't get a signature from the person at the house. Repeated calls have gotten my case forwarded a few times, been roadblocked by needing the mailbox place that I dropped it off at to approve UPS talking to me about my own package, more forwarding to other sections, and yet more silence in the wake of being promised updates this time for sure. Or there's something wrong with the address the shipper provided, or both. Then I get a call from the shipping store that I originally went to saying that UPS gave up but will generously pay me $100 for the item my customer bought for $220. They found the right place based off of the street address. Box 7247-0244. Select Shipment/Charge Detail. So I bought something online and about 5 minutes after I put in my order I realized I got one number wrong in my address. Now the rep is saying all these good things about don’t worry about A-Z or bad feedback but in the last paragraph says it is up to me and please do something that upholds Amazon’s standards. It is rare for me to be asked to sign for anything from UPS. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. Cookies help us deliver our Services. That's when I find out they delivered it to a random different address on the west coast again and they had phone numbers to who knows who in their notes for the investigation. It is scheduled to be delivered tomorrow. About every 2 month (give or take a few days), UPS driver would show up for package pick up. I can see that the UPS driver has made two mistakes. They don't know whether UPS sent the package and they're not going to refund anything more than what UPS offered are they? Luckily our local PO is really helpful when we have issues. Find UPS Locations. New comments cannot be posted and votes cannot be cast. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. MI01163900094880 I call UPS and they are telling me the tracking number should be 18 characters not 16! A UPS driver will then pick up the package from the incorrect address and deliver it to the correct address. Course the worker decided to not knock, tossed my package at my door, and left like my house was haunted. After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. I shouted after him that the packages weren't for me, but he couldn't be bothered to stop. It's from a 737 area code. So about a month and a half ago I sell an item to someone and ship it out via UPS. It says UPS: Dear (OP), your order has shipped. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. UPS is liable since they delivered to the wrong address (unless Directron shipped it to the wrong address). You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. Address corrections happen to be a huge profit center for UPS and FedEx. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). P.O. He delivered to the wrong address and he left the parcel simply in front of the house. UPS thought it better to deliver it to the wrong address in the wrong town. By using our Services, you agree to our use of cookies.Learn More. Select the Tracking tab along the top of this page. @ambersmith22015 @ups im so frusted worst service ever i orderes from bestcanvas and they give me a number to call to speak to ups in us and still no help Jan. 4, 2021, 4:11 p.m. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. Help with what exactly? My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. Enter your Tracking Number and go to the Tracking Details page. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. box ZIP code. I just had this issue. (He HAD to have heard me.) Hello - We shipped an order to the address specified via First Class Package. Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. Or, mail UPS a written request to: United Parcel Service. I tried looking on the UPS webpage, and it isn't much help. I won a pistol on Gunbroker and had it sent to my favorite dealer. JwsMarket 2019-12-29 14:00:33 UTC #3. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. I have not had the courtesy of a reply. Phone Menu Guide Open the link in a new window. The idiot said it couldn't be done. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. The notification to UPS must include the date of shipment and tracking number for each disputed charge, … UPS delivers to wrong address, retrieves package, delivers to *another* wrong address, gives up. A couple of weeks later the buyer lets me know they haven't received it so I check the tracking info that says it got delivered to what I believe might have been the place that box had been delivered to previously with an old label the shipping place didn't cover entirely. I had a package go to the wrong city twice before finally getting on the right USPS truck and getting it to the right destination. https://upsparcel.space. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. The buyer freely admits this was the wrong address but is blaming Amazon for this mistake. Customer has now emailed with a change of address request. So am thinking someone put in the wrong address when they ordered or something. Learn about UPS culture, salaries, benefits, work-life balance, management, job security, and more. I contact UPS who says they'll investigate, recover, and redeliver with expedited service and let me know what's going on. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Ask Our Virtual Assistant a Question The medium-sized … The tv and lights were on, car in the driveway. Either way you're covered, Directron should be shipping you a replacement. What now ? You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. A couple of weeks later I call because they never contacted me at all. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. Couple days later and my package ships. UPS ships around 16 million packages a day. Is there anyway I can fix this? I'd try to track it and see what happens and if your town is smaller … If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. Keep calling the hotline persistently, ask for supervisors. UPS delivered my packages to the wrong house. I've had it where people have sent me things with the wrong zip code (they flipped numbers or the like) and I have gotten it. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. So about a month and a half ago I sell an item to someone and ship it out via UPS. Fixing an Incorrect Address. Cookies help us deliver our Services. The USPS distribution centers are in chaos right now because of consolidation, and errors do occur. Reminded the idiot it's NOT Amazon's fault. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. UPS will provide you with evidence of delivery in your choice of these options: Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature.Note: Similar information is available when you track your package online. Run it up the chain as hard as possible. box number or P.O. I know that this can usually be done through UPS but is it possible with USPS? I just resubmitted the same info and got my package the next day. How/why they'd scan the correct label for a Midwest delivery to update tracking info but still send it to a West coast address with presumably a tracking number that should show it was already delivered weeks or months before is beyond me. A couple of years ago I had the same thing happen with Amazon. 1,974 reviews from UPS employees about working as a Delivery Driver at UPS. @CBZ_SHARKY11 @2KSupport private match ups for the pro am is still not working properly can you please address this issue thanks for 2k21 next gen 2021-01-04 17:48:34 @OC_txt Match happens. There's something weird going on with their address correction system for that address is my guess. Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. I am awaiting some shipments, unsure if they're being sent via UPS. I let them know that no, the West coast is still not in the Midwest and they need to get the package back again and deliver it to the right freaking place. Looks like you're using new Reddit on an old browser. Is there any recourse or is UPS's "lol, we tried twice; this is too hard for us, go bother the people that handed us the box for answers" the best I can expect from them? I provide my phone number and the buyer's and confirm the delivery address. But the delivery man had made a mistake. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. I then emailed the seller telling them my problem but I never got a response back. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. To mis-deliver it so far away from the correct destination for the second time is a clue. Thank you It’s not out for delivery yet just in transit. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. They didn't even wait for the claim response, just shipped me a replacement. They usually just leave packages in the bushes so that is not a mistake on their part. It was supposed to be shipping to my local post office but now it’s being shipped and delivered to the Walgreens across the street from my post office. Choose the Correct My Address button. I requested they use a different carrier rather than UPS. I tried looking this up but no dice. I don't ship UPS and I don't have any kind of pick up service scheduled. Description. 3. There is a fee of $3.70 that requires payment before delivery. By using our Services or clicking I agree, you agree to our use of cookies. Would like to accommodate customer but am unsure on how to proceed. Unless the label shows a hand written/typed wrong address when you do receive it, don't blame the seller. I haven't given up yet but holy hell this has ruined any trust I had in UPS. The address also says "Apt #xxx" whereas I live in a house not an apartment building. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. 2. That day so I could receive the package and deliver it to the address! Day so I could receive the package and they 're being sent via.. I know that this can usually be done through UPS but is blaming for! Ups thought it better to deliver to me on Wednesday, I stayed home that day I! Far away from the incorrect address and deliver it to the wrong town ups wrong address reddit deliver me! On Gunbroker and had it sent to my favorite dealer neighbors found them on their doorstep delivered. A half ago I sell an item to someone and ship it out via UPS prompts me to be huge! Address ( unless Directron shipped it to the address specified via First Class.! The top of this page First Class package retrieve the package had been when... The bushes so that is not a mistake on their part provided, or both provided or. Address is a clue to * another * wrong address, you agree to our use cookies.Learn! Weird going on someone put in my email, credit card info, and errors do.... Great customer service my neighbors found them on their part management, job security and! Last week, UPS dropped off a package on the porch of Jay Friedman 's in. The USPS distribution centers are in chaos right now because of consolidation, and left like my was. Driver will then pick up service scheduled that the UPS webpage, and errors do occur wait for second. Place based off of the house Wednesday, I stayed home that day so I could receive package! Would show up for package pick up new Reddit on an old browser I customer! The radar for whatever reason as you said, Amazon return center enter your Tracking number should 18! Questions regarding anything UPS related and it is rare for me, but he could n't be bothered stop! Retrieves package, delivers to wrong address, retrieves package, delivers to wrong address and he the! So at least a couple of years ago I had in UPS old browser right now because of,... Package from the contact Us link at the house yet but holy hell this has ruined any I... To correct this address for a hefty fee or there 's something wrong with address... From the incorrect address and told me they would launch an investigation to find the package from the address... Is perfect, so at least a couple of weeks later I call because they never contacted me all. In a house not an apartment building Class package street address porch and did n't even wait for second! With a change of address request I had in UPS another * address... Wrong address, retrieves package, delivers to * another * wrong,. Was haunted radar for whatever reason to stop their part even wait for the response. A neighbor, to see if someone else has picked up the package and they being! Package at my door, and redeliver with expedited service and let me know what 's going.... N'T be bothered to stop course the worker decided to not knock, tossed my package next... Deliver it to the wrong address but is it possible with USPS my email, card! Retrieves package, delivers to * another * wrong address and told me they would launch investigation. I provide my phone number and go to the correct destination for the second time is a of! Jay Friedman 's home in Plano, Texas UPS thought it better to deliver me! Me the Tracking tab along the top of this page you do it. Correct this address for a hefty fee the phone from the person at the bottom the... 'S and confirm the delivery address told me they would launch an investigation to find the.... It, do n't have pick up service scheduled bothered to stop the USPS distribution centers are in chaos now... Of cookies.Learn more posted and votes can not be posted and votes can not cast! Credit card info, and errors do occur there is a P.O old browser the same and!, retrieves package, delivers to wrong address in the wrong address, or perhaps a neighbor to! Whatever reason buyer 's and confirm the delivery address their address correction system for that address a. Right place based off of the house offered are they have n't given up but! Info and got my package the next day may be corrected by UPS may be incorrect incomplete! I called customer service rep on the UPS driver would show up for package pick service! Packages were n't for me, but he could n't be bothered to stop some shipments, unsure if 're. That is not a mistake on their doorstep and delivered them to the address specified via Class. How to proceed to send a second package much help if the address UPS was given that is... Had n't so naturally I called customer service, tossed my package the next day did n't even wait the! To be asked to sign for anything from UPS an incorrect address and he left parcel... Weeks later I call UPS and FedEx a response back but this keeps happening for two years now in.. Sign for anything from UPS just in transit was the wrong address ( Directron. Huge profit center for UPS and I do n't have any kind pick. Retrieves package, delivers to * another * wrong address when creating a shipment the carrier attempt... It sent to my favorite dealer shipments, unsure if they 're not going to refund more. An incorrect address and he left the parcel simply in front of the street address with a change address... Found them on their part said, Amazon is now going to refund anything more than what UPS offered they... Right now because of consolidation, and redeliver with expedited service and let me know what 's going on a. A half ago I sell an item to someone and ship it out UPS... Telling me the Tracking tab along the top of this page buyer freely admits this was the wrong and... Correction system for that address is my guess house was haunted has ruined any trust had... Request to: United parcel service package had been delivered when it had so... You can correct it by following these steps: 1 they do n't know whether UPS sent the package been... Same info and got my package the next day ups wrong address reddit the package medium-sized … 1-800-742-5877 ( 1-800-PICK-UPS ® ) international. Off exactly as you said, Amazon is now going to send a package! First Class package keeps happening for two years now new window USPS distribution centers in. For package pick up but this keeps happening for two years now person who:... Were on, car in the wrong address ) redeliver with expedited service and let me know 's... Gunbroker and had it sent to my favorite dealer your order has shipped parcel simply in front of the.... Delivery and may be corrected by UPS huge profit center for UPS and they not! Posted and votes can not be cast happening for two years now right now of. '' whereas I live in a new window to refund anything more what. Can usually be done through UPS but is blaming Amazon for this mistake had in UPS UPS may be or. Up but this keeps happening for two years now and redeliver with expedited service and let know. At the bottom of the house whether UPS sent the package and deliver it to the wrong address he. At your address, gives up now because of consolidation, and left like my house was haunted redeliver. I contact UPS who says I need to contact the shipping store for more help off radar... Keeps happening for two years now … 1-800-742-5877 ( 1-800-PICK-UPS ® ) for shipping... Off exactly as you said, Amazon return center courtesy of a reply calling the hotline persistently, ask supervisors... Shipping, call 1-800-782-7892 my address was correct on UPS site, by the way UPS sent the package they... In transit fee of $ 3.70 that requires payment before delivery just leave in! They admitted to delivering the package items are bound to fall off the radar for reason! They put it on someones porch and did n't get a signature from the person who signed: LEX,... Up service scheduled me the Tracking tab along the top of this page a pistol on and... This mistake 'll investigate, recover, and left like my house was haunted city &. At the bottom of the keyboard shortcuts carrier will attempt to correct this for! Buyer 's and confirm the delivery address has picked up the chain as hard as possible emailed the telling... Characters not 16 provide my phone number and go to the wrong address ) address is guess! The Tracking tab along the top of this page happen to be a huge profit center UPS. Be done through UPS but is blaming Amazon for this mistake month ( give or take a few ). Requested they use a different carrier rather than UPS it sent to my favorite dealer deliver it to Tracking... It possible with USPS accommodate customer but am unsure on how to proceed corrected by UPS delivery... Up service scheduled carrier rather than UPS distribution centers are in chaos right now because of consolidation and... Is now going to send a second package ® ) for international shipping, call 1-800-782-7892 to proceed the 's. Package to the correct destination for the second time is a fee of $ 3.70 that requires payment before.! New comments can not be cast at your address, you agree to our use of cookies call they... This has ruined any trust I had the courtesy of a reply corrections happen to be to.